Booking Policy

NON-REFUNDABLE POLICY

To secure an appointment, I require a non-refundable booking fee. This fee will be discounted off the cost of your treatment. Payment is made when you initially book, either by PayPal or bank transfer. Also in cash in person if you prefer.

48 HOUR CANCELLATION POLICY

I require at least 48 hours notice for any clients that need to cancel. If you cannot provide this notice it will result in the loss of your booking fee. This policy is set as I would not be able to refill the cancelled slot in under 48 hours.

CLIENT LASH HYGIENE POLICY

I’d like to give every available minute possible to applying your lashes. So please arrive at your appointment, whether it is for an infill or full set, with NO eye makeup on or around the eyes. Eye makeup can affect lash extensions and removing it takes up time and eats into the slot you have paid for.

THE EARLY/LATE POLICY

Please arrive at your appointment on time. If you arrive early, please wait until your allocated slot as I may be with another client, preparing for your appointment or even tending to personal matters. If you are late, please note that the time will come out of your allocation which may result in less lash coverage.

NO INFILLING OTHER TECHNICIANS WORK POLICY

We offer a removal and full set instead: Due to the high quality of products I use, I will not infill another technicians work. A removal and full set would be required in this instance.

BEFORE APPOINTMENT

DO:
Shower prior to your appointment.
Eliminating any unnecessary contact with water or steam within the first 48 hours will insure that the bond between the semi permanent lashes and your natural lashes has enough time to properly set.

Wear comfortable clothing.
you will lay down for 90 minutes during your eyelash application, comfortable clothes will allow you to make the most of this time to relax and be pampered.

Remove your contacts.
your eyes will be closed during the application of your eyelash extensions, to avoid any discomfort, it is always suggested that contacts are removed allowing eyes to be comfortable in a natural and rested state.

DON’T:
Wear makeup.
makeup products worn close to the eye will need to be removed prior to the lash application process. coming to your appointment with a clean face will save time and eliminate the need for myself as the lash stylist to remove your eye makeup.

Apply face creams or sunblock to the eye area.
the oils within many moisturisers and sunblock can prevent the eyelash glue from properly adhering to your natural lashes, dramatically reducing the longevity of your eyelash extensions.

Wear mascara.
lashes must be fresh and clean in order to be properly prepped to receive eye lash extension. no mascara!

Wear large or dangly earrings.
the lash application process requires you to lay with your head propped on a comfortable support pillow. large or dangly earrings can often get in the way making it difficult for you to remain comfortable during the complete application time.

Curl your lashes on the day of your lash application.
we need your eyelashes to be in the most natural and healthy state they can prior to your lash extension application. please do not curl your eyelashes, or use any other manipulation on them the day of your appointment.

Thank you for understanding
I look forward to meeting you!
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